1. Introduction and Acceptance of Terms
Welcome to Univs.com. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and Univs.com ("Univs", "we", "us", "our", "the Company"). By accessing or using any part of our platform — including univs.com, app.univs.com, pay.univs.com, blog.univs.com, partner.univs.com, and any future subdomains, applications, APIs, or digital products (the "Platform") — you agree to be bound by these Terms along with our Privacy Policy and Cookie Policy.
IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY DISCONTINUE USE. YOUR CONTINUED USE CONSTITUTES UNCONDITIONAL ACCEPTANCE.
Univs reserves the right to modify, update, suspend, or discontinue any part at any time. Changes take effect upon publication. It is your responsibility to review these Terms periodically.
2. Definitions
- "Platform"
- — all websites, subdomains, mobile apps, APIs, portals, services operated by Univs.
- "Student"
- — individual who registers to search, inquire about, or apply to programs.
- "University Partner"/"Partner Institution"
- — educational institution that lists programs on the Platform.
- "University Manager"
- — individual authorized by a University Partner to manage its listing.
- "Agent"/"Partner"
- — authorized recruitment agent, consultant, or referral partner.
- "Univs Staff"
- — employees and contractors.
- "Content"
- — text, data, images, documents, reviews, listings, materials on the Platform.
- "Services"
- — all features and functionality.
- "Account"
- — registered user profile.
- "Subscription"
- — recurring paid plan.
- "Application"
- — student's submission to a University Partner.
3. Description of Services
3.1 univs.com
International student education marketplace — search, compare, connect with universities. Provides: Search and filtering, University/program profiles, Student accounts, Application/inquiry submission, Reviews and ratings, Wishlist and tracking, Educational content.
3.2 app.univs.com
Dedicated portal for students, University Managers, Agents, Univs Staff — application tracking, document management, messaging, notifications, account management.
3.3 pay.univs.com
Payment gateway for subscriptions, application fees, featured placements, advertising fees.
3.4 Future Services
May introduce additional domains, services, features at any time.
4. Eligibility
4.1 General
At least 16 years of age, legal capacity to enter binding contract, not prohibited by law, provide accurate information.
4.2 Under 16
May only use with express parental consent. Parent/guardian accepts Terms on minor's behalf.
4.3 Guest Browsing
Unregistered visitors may browse public pages. Applications, inquiries, reviews, portal features require an Account.
5. Account Registration and Security
5.1 Account Creation
Must provide accurate and complete information.
5.2 Account Security
Solely responsible for login credentials, all activity under Account, must notify info@univs.com of unauthorized access.
5.3 One Account Per User
Duplicate accounts prohibited.
5.4 Account Accuracy
Must keep information current.
5.5 No Transfer
Accounts are personal and non-transferable without written consent.
5.6 Prohibited Uses
Unlawful use, exploiting minors, impersonation, spam, restricting other users, fraudulent purposes, falsifying content, automated scraping/bots, malware, unauthorized access, cyberattacks.
6. User Types and Specific Terms
6.1 Students
Acknowledge Univs is independent platform, no guarantee of admission, applications subject to individual admission policies, consent to data sharing, responsible for accuracy of submissions.
6.2 University Partners/Managers
Content must be accurate, must hold necessary licenses/accreditations, Univs is independent marketplace, must respond professionally and timely, grant Univs non-exclusive worldwide royalty-free license to display content.
6.3 Agents/Partners
Must be licensed and authorized, submit only accurate info, no undisclosed fees to students, no fraudulent/deceptive practices, appointment revocable by Univs without notice. Partner agents who send student applications through Univs also sign the Univs agent agreement; student applications open once Univs has countersigned it.
6.4 Account Types
Student, University Manager, Admissions Staff, Marketing Leads Staff, Analyst, Agent/Partner, Univs Internal Staff.
6.5 Agency Directory and Marketplace
Agencies may list their offices in the Univs agency directory (univs.com/agencies) and sell services on the Univs Marketplace without becoming partner agents. An agency using these services: (a) authorizes Univs to show its trading name, logo, photos, office addresses and map locations, opening hours, languages, services and public contact details on univs.com and in Univs marketing; (b) keeps these details accurate and lists only real offices that students can visit; (c) follows the agency directory terms, the Review Guidelines and the Marketplace rules accepted in its account; (d) deals directly with students who contact it through the directory — Univs takes no commission on those contacts and is not a party to any agreement or fee between the agency and the student; and (e) does not offer rewards for reviews, review itself or a competitor, or ask others to post false reviews. Plans and add-ons are charged as shown in the account and renew until cancelled; cancelling keeps a plan until the end of the paid period. A Verified badge is given only after Univs checks the agency’s documents, never for payment alone. Univs reviews profiles and changes before publication and may decline, pause or remove any profile, listing or service.
7. Content, Reviews, and IP
7.1 Univs IP
All Platform content is exclusive IP of Univs. Users get limited non-exclusive license to access/use Platform.
7.2 User-Submitted Content
Grant Univs perpetual, irrevocable, worldwide, royalty-free license to use, display, reproduce, modify, publish, distribute content.
7.3 Reviews
Moderated by Univs, right to refuse/remove/edit, Univs does not endorse accuracy.
Review eligibility and licence. Reviews must describe the author’s genuine, first-hand student experience. One genuine review per student for the same institute is permitted. By submitting, you grant Univs a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display the approved review for operation of the Services, subject to your applicable privacy and deletion rights.
Review Guidelines and moderation. Honest positive or negative criticism and first-hand allegations are welcome, and an institute may not require removal merely because a review is unfavourable. Profanity or insulting wording may trigger a respectful-writing suggestion and additional staff review, but does not by itself prevent submission or cause automatic deletion. Personal or contact information, links, and promotional content must be removed before submission. Clear threats, hateful or discriminatory abuse, encouragement of harm, doxxing, or obvious spam may be held out of public view and cannot be published without staff action. Publication always requires student verification and staff review. Univs may hold, decline or remove content, request an author correction, or redact private information; staff will not silently rewrite the substance of a review. Serious allegations receive additional human review and are not rejected merely because they are critical.
Reports and appeals. The current Review Guidelines form part of these Terms. Authors and readers may report a review or appeal a moderation decision through trust@univs.com. Univs does not endorse or guarantee the accuracy of user reviews.
7.4 AI Features
Informational aids only, not professional advice. Human review available via info@univs.com.
7.5 Copyright
Report infringements to legal@univs.com.
7.6 DMCA
Submit notices to legal@univs.com with: signature, description of copyrighted work, URL of infringing material, contact info, good-faith statement, perjury statement.
8. Prohibited Conduct
Violating laws, submitting false info, impersonation, harassment, unauthorized scraping, malware, unauthorized access, commercial use without authorization, circumventing security, spam, damaging reputation, bypassing payments, duplicate accounts, recruiting for unlisted institutions, bribery/corruption.
For reviews, prohibited conduct also includes attempting to evade safety controls through disguised wording, exposing personal or confidential information, submitting reviews for payment or on another person’s behalf, coordinating review manipulation, retaliating against a reviewer, or using threats or incentives to obtain, change or remove a review.
9. Payments and Subscriptions
9.1 Processing
Via pay.univs.com through Stripe and regional processors. No full card details stored.
9.2 Subscriptions
Recurring billing (monthly/annual), auto-renew, non-transferable, prices subject to change with notice.
9.3 One-Time
Charged at displayed price.
9.4 Pricing
Displayed in selected currency. Taxes responsibility of payer.
9.5 Disputed Charges
Notify within 14 days to info@univs.com.
10. Refund Policy
Refund eligibility depends on the service purchased, its delivery status, committed third-party costs, and applicable law. Institution, application, banking, and other third-party charges follow the relevant third party's policy. Duplicate, unauthorised, or incorrectly processed charges should be reported to info@univs.com within 14 days. A service that has not started may be eligible for a refund; work already performed and committed costs may be non-refundable. Admission and visa outcomes are never guaranteed. Nothing in this policy limits mandatory consumer rights.
11. Disclaimers and Warranties
11.1
"As Is" basis without warranties.
11.2
University content provided by Partners — not independently verified.
11.3
No guarantee of admission — all decisions rest with Partners.
11.4
No professional advice — consult qualified professionals.
12. Limitation of Liability and Indemnification
12.1
No liability for indirect, incidental, consequential damages; loss of profits/revenue/data; unauthorized access; third-party conduct; reliance on content; service interruptions. Total aggregate liability: greater of (i) total paid in 12 months or (ii) USD $100.
12.2
User agrees to indemnify Univs against claims arising from user's Platform use, Term violations, law violations, submitted content, third-party disputes.
13. Third-Party Services and Links
13.1 Integrations
Payment processors, analytics, email, cloud hosting. Univs not responsible for third-party practices.
13.2 External Links
No control over linked sites. Access at own risk.
13.3 Analytics
Third-party aggregated/anonymized data for improvement.
13.4 Partner-assisted Applications
A Partner-assisted badge means that the institute is not a direct Univs partner for the displayed application route. If you ask Univs to proceed, application support may be provided through a third-party agency or partner and, where necessary, information may be routed to that organisation and the institute.
Programme, intake, deadline, tuition, application-fee and other details may be supplied by the institute or supporting partner, or compiled from public sources. External organisations may change those details or charges after publication. You should review the latest official information before submitting an application, accepting an offer or making a payment.
Any institute or third-party charge is governed by the applicable organisation's terms and the information shown at the relevant transaction stage. Univs does not guarantee that external fees, dates or requirements will remain unchanged, and admission decisions remain with the institute. Nothing in this section excludes rights or responsibilities that cannot lawfully be excluded.
14. Data Protection and Privacy
Governed by Privacy Policy. Complies with UAE PDPL, India DPDPA, EU GDPR, UK GDPR.
15. Account Suspension and Termination
15.1 By You
Contact info@univs.com. Any refund request is handled under Section 10.
15.2 By Univs
May suspend/terminate for: Term violations, fraud, false info, harmful actions, non-payment, legal requirements, inactivity.
15.3 Consequences
All licenses cease, must stop using Platform.
15.4 Univs’ Right to End Accounts, Partnerships and Listings
Univs may at any time, at its sole discretion and under its internal policies, decline, suspend, cancel, remove or end any account, agent or partner appointment or partnership, agency directory profile, Marketplace listing or other service, with immediate effect and without giving a reason. Where Univs ends a paid plan without a breach by the user, it refunds the unused part of any prepaid fee. Commission already earned under a signed agent agreement is handled under that agreement.
16. Complaints and Dispute Resolution
16.1 Student Complaints
Via support ticket or info@univs.com. Acknowledgment and response within 5 business days.
16.2 User Disputes
Univs is not arbitrator. Users encouraged to resolve directly.
16.3 Governing Law
Laws of the United Arab Emirates. Exclusive jurisdiction: UAE courts.
16.4 Resolution
30-day good-faith negotiation before legal proceedings.
16.5 Class Action Waiver
Waive right to class action lawsuits.
16.6 Feedback
Exclusive, transferable, royalty-free right to use feedback.
16.7 Waiver and Severability
No failure to enforce = waiver. Invalid provisions modified to minimum extent necessary.
17. Force Majeure
Not liable for failures beyond reasonable control: acts of God, natural disasters, pandemics, war, terrorism, government actions, power outages, cyberattacks, labor strikes, third-party failures.
18. Communications and Marketing
18.1 Service Communications
Essential account, security and transactional notices cannot be opted out, but WhatsApp itself remains optional. Where a service notice is required, Univs LLC may use an available lawful non-WhatsApp channel.
18.2 Marketing
Newsletters, updates, promotions — may opt out anytime via Account or unsubscribe link.
18.3 Platform Notifications
Managed through Account settings.
WhatsApp Communications
WhatsApp communications from Univs LLC are optional. A mobile or WhatsApp number, an application submission, or acceptance of these Terms does not itself create WhatsApp consent. Consent is given only when you actively tick the separate, unchecked WhatsApp option on the application form.
If selected, that option covers the purposes stated next to it: transactional application and service updates, including status, document, deadline, appointment and payment-reminder messages, and occasional marketing updates and offers about education, events and related services. WhatsApp messages may be delivered through Meta/WhatsApp and approved messaging service providers. We will not ask you to send personal documents or sensitive information through WhatsApp.
You may withdraw at any time by replying STOP or contacting info@univs.com. Withdrawal does not affect your application or account. Where a service notice is required, we may use an available lawful non-WhatsApp channel. Our Privacy Policy explains provider processing and the retention of consent and withdrawal evidence.
19. Changes to Services and Fees
May modify/discontinue features at any time. Subscription fees changeable with notice. May introduce new products/tiers anytime.
20. Severability, Waiver, and Entire Agreement
20.1 Severability
Invalid provisions modified to minimum extent. Remainder continues.
20.2 Waiver
Must be in writing and signed.
20.3 Entire Agreement
Terms + Privacy Policy + Cookie Policy = entire agreement, supersedes all prior agreements.
21. Contact Information
Email: info@univs.com | Website: univs.com
